2019-Present - Director, Data and AI Platform
Leading Innovation in Financial Data & AI at Visa
Director, Data and AI Platform
Visa Inc.
Foster City, CA | 2019 - Present
Key Achievements
- Leading development of Visa's next-generation merchant data platform processing 100M+ transactions daily with 99.999% availability
- Pioneered VisaTravelInsights.AI using GPT-4 with RAG technology, generating $5M+ in annual revenue
- Scaled engineering team from 3 to 80+ top-tier engineers across 5 scrum teams, maintaining <15% annual attrition rate
- Architected self-service platform managing 100+ petabyte-scale clusters with 99.99% uptime
- Developed app-builder framework enabling business teams to create 50+ applications with no-code/low-code capabilities
Leadership & Organizational Impact
- Built and led high-performing engineering organization with focus on innovation and operational excellence
- Established engineering career paths and growth framework, resulting in 30% internal promotions
- Drove cultural transformation towards data-driven decision making across the organization
- Led strategic technical partnerships with major cloud providers and AI startups
- Established center of excellence for AI/ML, training 200+ engineers in advanced data technologies
Platform & Technical Initiatives
Next-Gen Merchant Data Platform
- Architected and built petabyte-scale data platform processing 100M+ transactions daily
- Implemented real-time streaming architecture reducing data latency from hours to milliseconds
- Developed multi-tenant, secure data sharing framework serving 1000+ internal and external clients
AI/ML Innovation
- Launched VisaTravelInsights.AI, the first GPT-4 powered travel analytics platform in payments industry
- Built MLOps platform reducing model deployment time from weeks to hours
- Implemented federated learning framework enabling secure model training across distributed data
Cloud & Platform Engineering
- Led migration of 200+ services to cloud-native architecture on GCP and Azure
- Developed self-service data platform with 5000+ monthly active users
- Implemented comprehensive data governance and security framework meeting PCI-DSS and SOC 2 compliance
Business Impact & Innovation
- Drove $50M+ in annual cost savings through platform optimization and automation
- Delivered 10+ AI-powered products generating $20M+ in new revenue streams
- Reduced time-to-market for new data products by 70% through platform capabilities
- Established AI ethics and responsible AI framework for financial services
- Led creation of 15+ patents in AI/ML and data platform technologies