2016-2019 - Senior Technical Program Manager

Infrastructure & Cloud Leadership at Hulu

Senior Technical Program Manager, Infrastructure

Hulu
Santa Monica, CA | 2016 - 2019

Key Achievements

  • Scaled infrastructure to support 150% growth in user base (10M to 25M+ subscribers) while maintaining 99.99% availability
  • Led critical database migration initiatives that improved query performance by 70% and reduced operational overhead by 40%
  • Spearheaded cloud adoption strategy, migrating 50+ critical services to AWS, resulting in 30% cost savings and improved scalability
  • Implemented comprehensive SOX compliance measures for datastore platforms, ensuring 100% compliance with regulatory requirements
  • Upgraded PaaS application deployment architecture using Aurora & Apache Mesos, reducing deployment times by 60%

Program Leadership & Strategy

  • Led 15+ cross-functional initiatives across engineering, product, and operations teams, consistently delivering on time and within budget
  • Established governance processes for infrastructure changes, reducing production incidents by 45%
  • Drove incident management framework that reduced MTTR (Mean Time To Resolve) by 65%
  • Created and maintained technical roadmaps aligned with business objectives and growth projections
  • Developed capacity planning models that accurately predicted infrastructure needs 12+ months in advance

Technical Initiatives & Impact

Database Scaling & Migration

  • Architected and led migration from traditional RDBMS to distributed database solutions, handling 100K+ transactions per second
  • Implemented database sharding strategy that supported 10x growth in data volume without performance degradation
  • Designed and executed zero-downtime migration strategy for critical customer data

Cloud Transformation

  • Led migration of 50+ services to AWS, implementing infrastructure-as-code using Terraform
  • Established multi-region deployment strategy for high availability and disaster recovery
  • Implemented cost optimization measures that reduced cloud spend by 25% while maintaining performance

Platform Modernization

  • Upgraded container orchestration platform using Apache Mesos, improving resource utilization by 40%
  • Implemented service mesh architecture for improved service-to-service communication
  • Established comprehensive monitoring and alerting using Prometheus and Grafana

Business Impact & Leadership

  • Led technical due diligence for strategic acquisitions, ensuring smooth infrastructure integration
  • Established center of excellence for cloud operations, training 100+ engineers on cloud best practices
  • Drove cultural shift towards DevOps and SRE principles across the organization
  • Mentored junior program managers and technical leads in project management methodologies
  • Delivered 95% of projects on time and within budget, with zero critical incidents post-launch

Technical Skills

  • Cloud & Infrastructure: AWS (EC2, RDS, S3, Lambda, ECS), Terraform, Ansible, Docker, Kubernetes
  • Databases: Aurora, PostgreSQL, MySQL, DynamoDB, Elasticsearch, Redis
  • Monitoring & Observability: Prometheus, Grafana, Datadog, New Relic
  • Methodologies: Agile, Scrum, Kanban, SAFe, ITIL
  • Compliance & Security: SOX, SOC 2, GDPR, PCI-DSS
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