2009-2016 - Senior Engineering Manager
Leadership at Intuit
Senior Engineering Manager
Intuit
Woodland Hills, CA | 2009 - 2016
Key Achievements
- Architected and led development of REST-based microservices processing over $1B+ in annual payments across web and mobile platforms
- Spearheaded Agile transformation for 5+ teams, implementing CI/CD pipelines that reduced deployment time from hours to minutes (75% improvement)
- Successfully delivered critical projects including Activation Platform Services and QuickBooks Point of Sale, serving millions of small businesses
- Led migration from monolithic architecture to microservices, improving system scalability to handle 10x traffic growth
- Established engineering best practices and coding standards adopted by 50+ engineers across multiple teams
Technical Leadership
- Led and mentored multiple cross-functional engineering teams (5-8 direct reports, 20+ indirect) in developing scalable payment solutions
- Championed test-driven development, achieving 90%+ test coverage across critical services
- Drove technical innovation through regular proof-of-concepts and technology evaluations
- Established and enforced coding standards, code review processes, and architectural guidelines
- Built high-performance engineering teams through strategic hiring and talent development
Projects & Impact
Payment Processing Platform
- Architected and built a high-availability payment processing system handling 10,000+ transactions per minute with 99.99% uptime
- Implemented end-to-end security measures including PCI-DSS Level 1 compliance and tokenization of sensitive data
- Integrated with 15+ payment gateways and financial institutions, standardizing interfaces and reducing integration time by 60%
- Designed and implemented a real-time fraud detection system that reduced chargebacks by 40%
Activation Platform Services
- Led the development of a unified activation platform serving all Intuit products, reducing activation time from minutes to seconds
- Implemented feature flags and A/B testing framework enabling rapid experimentation and feature rollouts
- Reduced customer support calls by 30% through improved error handling and user experience
Technical Initiatives
- Led the migration from SVN to Git, improving developer productivity by 25%
- Implemented comprehensive monitoring and alerting reducing mean time to detect (MTTD) by 70%
- Established an internal developer portal with API documentation and code samples
Leadership & Business Impact
- Grew team from 5 to 20+ engineers while maintaining high performance and delivery standards
- Established engineering career ladder and growth framework for individual contributors
- Reduced production incidents by 60% through improved monitoring and operational excellence
- Delivered 100% of committed features on time for 8 consecutive quarters
- Fostered a culture of innovation through hackathons and 20% time projects
Technical Skills
- Technologies: Java, Spring Boot, REST APIs, Microservices, AWS
- Tools: Docker, Kubernetes, Jenkins, Git
- Architecture: Distributed systems, Event-driven architecture, Cloud-native applications